Who do I contact?

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SCENARIO
CONTACT
A resident contacted me because they haven’t received their refund check.
accountspayable@horizonra.com
A vendor contacted me because they haven’t received payment for an invoice.
accountspayable@horizonra.com
I need to correct the refund for a resident’s account, but a refund check has already been cut.
Your accountant
A payment was applied to a ledger for the incorrect amount.
Your accountant
A credit card payment was processed twice to a resident’s ledger.
helpdesk@horizonra.com
A payment was applied to the incorrect sub property.
helpdesk@horizonra.com
Questions or changes for lease paperwork.
helpdesk@horizonra.com
A resident(s) moved into the wrong bedroom.
helpdesk@horizonra.com
Resident charges are not routing to the correct GL code.
Your accountant
Resident status is incorrect.
helpdesk@horizonra.com
A payment needs to be applied to the deposit ledger.
Your accountant
You received a payment from a collection agency for multiple accounts in your current and past system (ie. RealPage & AMSI).
helpdesk@horizonra.com
Miscellaneous income payment needs to be moved to a specific GL code.
Your accountant
Property billback.
accountspayable@horizonra.com
Questions about vacancy loss, gain to lease, loss to lease or GPR.
Your accountant
Questions about charges on a resident ledger
Your accountant
A past resident is calling about a balance they thought they had paid.
Your accountant
Credit card questions (not payment related)
Erica Murray (emurray@horizonra.com)
New vendor set up
Erica Murray (emurray@horizonra.com)
If we can't find a function in WordPress.
Christian (cpaulsen@horizonra.com) or
Emmett (emaki@horizonra.com)
If we need assistance with MailChimp.
Graham (gbailey@horizonra.com)
If we have a question about quick responses in Entrata.
Emmet (emaki@horizonra.com)
If we need to know how to code something in Entrata.
Your Manager or Your Accountant
If we need to order banners.

Go to http://flashboard.horizonra.com/graphic-design